Company
- Legal name: LOFT PRESS LTD
- Company number: 16676296
- Status: Active private limited company
- Jurisdiction: England and Wales
- Registered office: Unit 501 Leroy House, 434-436 Essex Road, London, England, N1 3FY
- Website: https://loftpress.shop
How to reach us
- General & technical support, billing/refund, legal, privacy: support@loftpress.shop
- Business hours: Monday to Friday, 09:00–17:00 UK time
- Expected response window: within 3 business days
We do not publish a customer service phone number. All requests are handled in writing so we can track them and respond promptly.
What to include
To help us respond quickly, please include your account email, the affected product (Currency, Holiday & Business Day, or IP Intelligence), and — for billing questions — the order or invoice ID from your Creem receipt.
Urgent security reports
Suspected vulnerabilities, active abuse or an account compromise should be sent to support@loftpress.shop with the subject line beginning SECURITY:. We triage these before any other request.
Data protection / privacy requests
Requests under UK GDPR, EU GDPR or Turkish KVKK (access, correction, deletion, restriction, portability, objection, withdrawal of consent) go to support@loftpress.shop. We may ask for enough information to verify your identity before we act.
Formal legal notices
Formal legal correspondence should be sent to:
LOFT PRESS LTD Unit 501 Leroy House, 434-436 Essex Road, London, England, N1 3FY
with a copy by email to support@loftpress.shop.