Refund & Cancellation Policy

Effective date: 21 February 2026 · Version 2

This Refund & Cancellation Policy applies to purchases you make on the LoftPress API platform operated by LOFT PRESS LTD (company no. 16676296, registered in England and Wales). It is part of, and must be read together with, our Terms of Service and Subscription & Auto-Renewal Terms.

Payments on LoftPress are processed and invoiced by Creem (Armitage Labs OÜ) as the Merchant of Record. Where a refund is due, the refund is issued back to your original payment method by Creem after LOFT PRESS LTD approves it.

1. What you can buy

Only two categories of purchase generate a charge:

The free trial is provisioned automatically when you create an account. You are not charged for it and there is nothing to refund. Cancelling a trial simply revokes the auto-provisioned trial API keys — no invoice, no refund.

2. Cancelling a subscription

You can cancel a Pro or Enterprise subscription at any time:

• Self-service from your LoftPress dashboard, or from the Creem customer portal linked in every receipt.
• By email to support@loftpress.shop with the subject line CANCEL: <account email>.

Cancellation takes effect at the end of the current billing period. You keep full paid access until that date; the next auto-renewal charge is stopped and no proration or partial refund is issued for the unused portion of the period. If the applicable consumer law grants you a stronger right (see § 6), that law prevails.

3. Credit top-ups

Because credits are consumable and are debited from your balance every time you make a metered API call:

• Consumed credits are never refundable. A credit is treated as delivered as soon as the corresponding API call succeeds (2xx response).
• Unused credits may be refunded on a discretionary basis within 14 days of purchase, provided that no more than 10 % of the top-up has been consumed and that the request is not obviously abusive (e.g. bulk purchase-and-refund to farm bonuses). Approved refunds are issued for the unused portion only.
• Never-consumed top-ups made in the last 14 days can be refunded in full on request.
• Failed payments and duplicate charges are refunded in full without a 14-day limit.

4. Bugs, outages and platform failures

If a paid API you were charged for was materially unavailable for a continuous period of 24 hours or more, or if a documented bug on our side prevented you from consuming the service you paid for, contact us — we will either (a) issue service credits to your account, (b) extend your paid period, or (c) issue a cash refund via Creem for the affected portion of the billing period. The remedy is chosen case-by-case; where a consumer law forces a specific remedy, that remedy applies.

Planned maintenance windows announced in advance on the Status page, and outages caused by upstream providers where we act as a downstream integrator, are handled but do not automatically trigger a refund.

5. Chargebacks and payment disputes

Please contact us before initiating a chargeback. Almost every case can be resolved by email in a few business days:

1. Email support@loftpress.shop with the invoice or order ID from your Creem receipt and a short description of the problem.
2. We reply within within 3 business days with a proposed resolution (refund, credit, cancellation, or an explanation of why the charge is correct).
3. If we cannot resolve it, or if you disagree with our conclusion, you can still open a formal dispute through your card issuer or through Creem.

Opening a chargeback without giving us a chance to respond may result in your account being suspended pending investigation. This is not a penalty — it is a fraud-prevention control that Creem requires of merchants.

6. Consumer rights (UK, EU, Türkiye)

If you buy as a consumer (i.e. not for business or trade), some of your rights are stronger than the general policy above:

• UK / EU 14-day right of withdrawal. For digital services, the withdrawal period ends when you have expressly requested that we start supplying the service before the 14 days expire and acknowledged that you lose your right of withdrawal once the service is fully performed. By ticking the Terms consent box at checkout you make that request. If we have not yet fully performed at the time of your request, you are entitled to a refund of the unused portion.
• Türkiye — Mesafeli Satış Yönetmeliği. Dijital hizmet aboneliğine başladığınız anda cayma hakkınız (14 gün) sona erebilir; bu durum ödeme sırasında açıkça belirtilir. Kullanılmamış dönemler için orantılı iade talep edilebilir. Uyuşmazlıklarda tüketici hakem heyetlerine ve tüketici mahkemelerine başvurma hakkınız saklıdır.
• Statutory conformity rights. If the service is not as described or is otherwise faulty in a way that is not our reasonable interpretation of the documentation, you keep your statutory rights to repair, replacement, price reduction or refund under UK CRA 2015 / EU Directive 2019/770.

Nothing in this policy limits any right you have that cannot be limited by contract.

7. Fraud, abuse and reserved rights

We do not refund charges arising from misuse of the platform — for example, running the same request millions of times to burn credits and then asking for a refund, or using credits to violate our Acceptable Use Policy. In those cases we can suspend the account, retain the disputed amount pending investigation, and, if abuse is confirmed, keep the balance.

8. How to request a refund

Send an email to support@loftpress.shop with:

1. Your account email (and, if different, the email used on the Creem receipt).
2. The order / invoice ID from Creem.
3. The reason for the refund request.
4. Any evidence (screenshots, request IDs, timestamps) that helps us understand the case.

We reply within 3 business days. Approved refunds are pushed back to Creem the same day and typically show up on your statement within 5–10 business days, depending on your bank.

9. Contact

• Refunds, cancellations, billing disputes: support@loftpress.shop
• Business hours: Monday to Friday, 09:00–17:00 UK time
• Response SLA: within 3 business days

Formal legal correspondence: LOFT PRESS LTD, Unit 501 Leroy House, 434-436 Essex Road, London, England, N1 3FY, with a copy by email to support@loftpress.shop.